Terms & Conditions

1. About These Terms

Welcome to AkaruiSkin (“we”, “us”, “our”). These Terms & Conditions outline how you may access and use our website and services. By visiting our website or booking any of our haircare services, you agree to comply with these terms.

If you do not agree with any part of these Terms & Conditions, we kindly ask that you do not use our website or services. These terms are designed to ensure a clear understanding between you and AkaruiSkin and to provide a safe and professional experience for all clients.

2. Eligibility to Use Our Services

By using our services, you confirm that you meet the following requirements:

• You are at least 18 years of age, or you have the consent of a parent or legal guardian
• You are legally capable of entering into binding agreements
• All information provided by you during booking or communication is accurate, complete, and up to date

We reserve the right to refuse service if any information provided is found to be incorrect or misleading.

3. Nature of Our Services

AkaruiSkin provides professional haircare services that are tailored to each individual client. All services are delivered based on consultation and your specific needs.

Please note that:

• All services are subject to availability of staff, time slots, and resources
• Results may vary depending on individual hair type, condition, lifestyle, and aftercare
• We do not guarantee specific or identical results for every client

We may update, modify, or discontinue any service at any time without prior notice in order to maintain service quality or operational requirements.

4. Bookings and Appointments

Appointments must be made through our website or through our official communication channels. Once your booking is successfully completed, you will receive a confirmation message.

Please note:

• Your appointment is only confirmed once you receive confirmation and complete any required payment
• We may reschedule or cancel appointments due to unforeseen circumstances such as staff availability or operational issues
• Clients are expected to arrive on time for their appointments

Late arrivals may result in reduced service time or, in some cases, the need to reschedule the appointment to avoid affecting other clients.

5. Pricing and Payments

All prices for our services are listed in Japanese Yen (¥), United States Dollars ($), or Hong Kong Dollars (HK$), and may be updated from time to time without prior notice.

• Payment may be required either partially or in full at the time of booking
• Accepted payment methods will be displayed on our website or booking platform
• Your booking may be cancelled if the required payment is not completed

We aim to ensure transparency in pricing; however, any updates or corrections will take effect immediately once published.

6. Cancellation and No-Show Policy

We understand that plans may change, and we aim to be as flexible as possible. However, we require at least 48 hours’ notice for cancellations or rescheduling.

• If you cancel within the required notice period, you may be eligible to reschedule your appointment

Late cancellations or failure to attend your appointment may result in:

• Loss of any deposit paid
• A full or partial charge for the booked service

This policy helps us manage our schedule efficiently and accommodate other clients.

7. Refund Policy

Payments made for services are generally non-refundable due to the time and resources allocated for each booking.

Refunds may only be considered in exceptional situations, such as service unavailability or payment errors, and are granted solely at our discretion after review.

8. Health and Safety Disclaimer

Before receiving any service, you are required to inform us of any medical conditions, allergies, sensitivities, or concerns that may affect the service.

By booking with us, you acknowledge that:

• Our services are cosmetic in nature and are not a substitute for medical advice or treatment
• We rely on the information you provide to ensure your safety
• We are not responsible for adverse reactions if relevant information is not disclosed

We reserve the right to refuse or modify a service if we believe it is not suitable or safe for you.

9. Results Disclaimer

The outcome of any service may vary depending on several factors, including your hair condition, lifestyle, and adherence to aftercare instructions.

• Results are not guaranteed and may differ from person to person
• Any before-and-after images displayed are for reference purposes only and should not be considered exact results

10. Client Conduct

We are committed to maintaining a respectful, safe, and professional environment for both clients and staff.

We reserve the right to refuse or discontinue services if a client:

• Engages in inappropriate, abusive, or disrespectful behaviour
• Fails to follow hygiene, safety, or salon guidelines

Such actions may also result in cancellation of current or future appointments.

11. Intellectual Property

All content available on our website, including text, images, branding, logos, and design elements, is the property of AkaruiSkin or is used under appropriate license.

You may not copy, reproduce, distribute, or use any content without our prior written permission.

12. Limitation of Liability

To the fullest extent permitted by law:

• AkaruiSkin shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services
• Our total liability, if applicable, will not exceed the amount paid for the specific service

13. Privacy Policy

Your use of our website and services is also governed by our Privacy Policy, which explains how your personal data is collected, used, and protected. We encourage you to review it carefully.

14. Changes to These Terms

We may update or modify these Terms & Conditions at any time to reflect changes in our services or legal requirements.

Any updates will take effect immediately once published on our website. Continued use of our services means you accept the updated terms.

15. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of Hong Kong.

16. Contact Information

If you have any questions, concerns, or need further clarification regarding these Terms & Conditions, please contact us at: support@akaruiskin.com